Redemption and Collection

- *LBMA products are available for redemption in Nigeria.
- Other products from **OECD compliant sourcing are available for redemption in the UAE.

*London Bullion Market Association
**Organisation for Economic Co-operation and Development

Nigeria
In Nigeria, collection is available via any one of the following
1. The SANU Store- 282 Akin Olugbade street Victoria Island Lagos
2. The SANU pickup point- Obangioko, Musa Yar' Adua St, Victoria Island, Lagos 106104, Lagos
3. Select partner locations across Lagos, Abuja and Kano.
4. For Gold Club members in Nigeria, collection is also available at our Safe Deposit Box partnership

Dubai
1. Retail outlets in the Gold Souk

You don’t have to redeem collect the physical product. You can vault with us from anywhere in the world and sell at the comfort of a button whenever you are ready.

Please note
- Vaulting your gold or silver free and at no extra cost to you.
- SANU will only vault gold or silver products purchased on the SANU app
- All vaulted items are insured.

Presently, you can only redeem and pickup physical product in Nigeria and UAE. We expect to have pickup locations in other countries soon.

Secure and insured products are delivered by our logistics partners to the retail collection locations. Also, you don’t have to pick up your gold or silver after purchase as the gold or silver as you can choose to vault your product with us.

Please note that delivery to some locations may not be immediately available

However, should you choose to redeem the physical product, here is how:
- You can schedule a pickup within the app and/or send us an email to support@sanucoin.com. Depending on the product, a serial number may be assigned and emailed to you. Please note that within 1-3 weeks of purchase, you can pick up your product at a select location in Lagos, Abuja, or Kano.
- We will also send you available days and times for pickup at either location and contact details for follow-up and feedback. You will also be required to send us a copy of the valid means of identification. Please note that you may be required to have/ open a Union Bank account to pick up your product. We expect this process to be seamless as the bank will have a representative to assist.

For the pickup, you will need to take along with you:
- Valid means of Identification.

The following may also be needed:
- 2 passport photographs
- Bank Verification Number (BVN)

We will update you throughout the process

Gold Club members in Nigeria may collect their products at their member safe deposit box. All other clients in Nigeria can only collect their products at our partner bank locations. Dubai offers a non-banking pickup location. Other channels in other countries will be available soon.

Subject to availability, changes to pickup orders may be accommodated if made within 24hrs of the order. Please note it is possible for changes to your order to affect pricing e.g a change in product.

While we do not ship products directly to clients, and pickup requests are available on in Nigeria and UAE for now, we will send regular updates to your email as the pickup progresses

 Subject to availability, changes to pickup orders may be accommodated if made within 24hrs of the order.